These SMS / Texting Terms describe Earney IT's text-message (SMS) program and apply in addition to our Terms of Service and Privacy Policy. By opting in to receive text messages from Earney IT, you agree to these terms.
1. Program Description
Earney IT sends SMS messages for technical support, service requests, appointment scheduling, project updates, account management, and other business-related communications. Messages are related to the IT support and managed services we provide to you or your organization. This is a transactional and service-based messaging program, not a marketing list.
2. Consent Is Not a Condition of Purchase
Your consent to receive text messages is not a condition of purchasing any goods or services from Earney IT. You can receive support without opting in to text messages; opting in simply lets us reach you by text for the purposes described above.
3. How You Opt In
You opt in to receive text messages from Earney IT when you:
- provide your mobile number and agree to receive text messages — for example on an intake or onboarding form, in the Support Portal, or in writing;
- give your mobile number to a technician and ask us to text you about your request; or
- text us first, or reply to a confirmation message to start messages.
Only the person who owns or is authorized to use the mobile number should opt that number in. Do not submit a number that is not yours without the account holder's permission.
4. Message Frequency
Message frequency varies. The number of messages you receive depends on your support activity — for example open tickets, scheduled appointments, and project updates. This is a recurring messaging program.
5. Message & Data Rates
Message and data rates may apply, depending on your mobile carrier and plan. Earney IT does not charge you for the text messages themselves; any charges come from your carrier.
6. How You Opt Out
You can cancel text messages at any time by replying STOP to any message from us. After you send STOP, we will send one confirmation message and then stop sending text messages to that number. You may continue to receive support through other channels (portal, email, or phone), and you can opt back in at any time by texting START or by contacting us.
7. Help
For help, reply HELP to any message, email support@earneyit.com, or call (910) 386-4444.
8. Supported Carriers & Delivery
Supported carriers are not liable for delayed or undelivered messages. Message delivery is subject to the effective transmission of your mobile carrier and other factors outside our control, and we cannot guarantee that every message will be delivered.
9. Your Mobile Information Is Not Shared
Earney IT does not sell, rent, trade, or otherwise distribute any customer information to third parties. Your mobile opt-in and SMS consent information is not shared with third parties for marketing or any other purpose. We use your mobile number only to send the messages described in these terms and to support the Services. Where a messaging or telecommunications provider transmits messages on our behalf, it may process your number only to deliver our messages and is not permitted to use it for its own marketing. See our Privacy Policy for details.
10. Changes
We may update these SMS / Texting Terms from time to time. Material changes will be reflected by the "Last updated" date above.
11. Contact
Questions about our text-message program? Contact Earney IT at support@earneyit.com, by phone at (910) 386-4444, or by mail at 700 Military Cutoff Rd, Suite 200, Wilmington, NC 28405.